Got Spanish-speaking borrowers? We've got you covered. We are excited to announce that ProNotes, our innovative automated after-call notes solution, is now available in Spanish and English.
At Prodigal, we understand the challenges your consumer finance team faces when interacting with a diverse customer base.
It’s crucial to provide exceptional, personalized service to every borrower, regardless of the language they speak. That's why we've adapted ProNotes to meet the needs of your Spanish-speaking and English-speaking customers.
Whatever language your conversation is in, note-taking consumes hours of your agents' time without generating revenue or improving customer experience.
Using our proprietary AI that is trained on the kinds of financial conversations you have with customers every day, ProNotes auto-writes a call summary that is consistent, clear, and includes just the right amount of detail, with automatic redaction.
With ProNotes, you can:
- Drastically reduce after-call wrap time and increase capacity by 15% or more
- Get automatic, accurate summaries of conversations
- Decrease talking while typing to boost customer experience
- See actionable insights from analysis of uniform notes
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Rather than each agent having their own shorthand or style, ProNotes produces consistent records of conversations.
That means you can search and analyze call notes to produce actionable insights for individual accounts or across your customer base.
Pran Navanandan of Halstead Financial Services says, "We want to know how customers feel. With Prodigal ProNotes, we're able to surface insights about those sentiments and how we can improve."
Annuity Health implemented ProNotes and found that not only did it increase patient satisfaction, it led to a:
If Annuity had wanted to match that productivity increase with staffing, it would have required hiring 19 new full-time employees at a cost of over $1 million annually.
The benefits of ProNotes cross language barriers - win with automated notes for both English and Spanish-speaking customers.
- Less note-taking: Maximize your operations and save hours of manual work with a single click. Free agents of administrative tasks and give them the capacity to succeed.
- Actionable data: Break down call notes to surface conversational insights and improve calling strategies, enhance readability and accuracy, and eliminate the need for shorthand training.
- More engagement: Avoid multitasking. Have your agents activate their strengths and focus only on building a relationship with the consumer. Leave the note-taking to ProNotes.
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