AI exclusively for lending and collections

Maximize payments like never before.

Get more payments, faster, with the only genAI built for your business from Prodigal.

Improve payment rates and transform customer engagement with current, personalized strategies and plans you can’t get anywhere else.

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AI that pays

Personalization for every customer to drive more payments.

Your future is here - cutting-edge AI has unlocked a new era of personalized customer experiences to drive significantly higher payment rates.

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AI that pays

Digital engagement

Target outreach that literally pays by catching customers at the right day and time with the right message so they’ll take action.

Daily updates to every account let you optimize open and click-through rates, resulting in more payments.

Not using email or SMS yet? No problem - we can send one- and two-way messages on your behalf.

AI that pays

Intent-to-pay scores

You can save time and raise revenue by prioritizing account outreach by propensity score. But most models rely on information that’s dated and expensive.

Use genAI to analyze what’s happening in your customer accounts right now so you can use real-time scores to drive your strategy.

AI that pays

Channel strategies

Double your digital success rate by analyzing each accounts’ preference for text or email and building a targeted strategy to meet customers where and when they’re primed to act.

AI that pays

Personalized plans

An adaptive approach, available only with Prodigal’s custom AI, intelligently adjusts to a consumer’s financial situation, building plans customized by discount, frequency, and a number of installments.

This next-level personalization significantly reduces the drop-off rate of engaged users from customer portals and improves collection rates across the entire consumer lifecycle.

Match your expertise with ours.

Strategic

Engagement strategy

Dynamic prioritization models

Complaints management

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Operational

Compliance workflows

Automated notes

Agent effectiveness

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Industry specialization

Prodigal is the only AI built for consumer finance - trained on over 500M interactions.

99.8% accuracy

Get superhuman precision from a unique combination of your raw data, key industry data, and Prodigal’s proprietary data.

Customization

Prodigal’s genAI analyzes portfolio and account performance and preferences to drive customer engagement.

Power your future.

Up to

24%

more email and text click-through rates

Up to

16%

more payments

Up to

30%

more agent productivity

Modernize your operations

Lower costs with AI-powered intelligent operations

Put our AI to work analyzing every interaction you have with your customers so you can optimize the work you do.

Meet the solutions

Modernize your operations

Solve agent performance pains with ProAssist

With high staff turnover and mixed performance, you need a way to coach every agent to the top. Real-time, responsive agent assistance slashes ramp time X% and supports peak performance from every agent.

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Modernize your operations

Capture conversations accurately with ProNotes

Slash handle time and let your team focus on your customers by incorporating after-call notes with AI that understands context and content.

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Modernize your operations

Manage in minutes

Simplify management with automation so you can coach every agent to be a top performer with customizable reports and dashboards so you can pinpoint the best moments for training opportunities.

Easily share interactions with agents so they can learn, resolving performance gaps so they can improve immediately.

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Built for you

Intelligent solutions for every part of our industry.

Wherever you are in consumer finance - lending, collecting, servicing, or healthcare RCM - the daily obstacles of effectively connecting with customers, members, and patients while driving payments are universal. 

You deserve partnerships with companies that understand what you do and can help you achieve your best outcomes.

Choose your business

Collections - built for you

Boost payments and lift agent effectiveness.

Improve account prioritization and segmentation. Track and coach agents in real time. Streamline slow and incomplete QA workflows, and automate tedious note-taking so your team can focus on effectiveness. AI specially trained for consumer finance and collections delivers intelligence and automation to transform your results.

AI for collections

Lenders - built for you

Build better models and capture every complaint.

Feed prioritization and segmentation models with fresh, real-time data. Decimate risk by automating complaint capture and compliance. Empower representatives to focus on customers and build relationships.

AI for lenders

Auto finance - built for you

Keep payments current
and defaults low.

You can’t control record-high payments and interest rates. But you can head off delinquencies, surrenders, and repossessions by improving account and outreach strategies with automation and strategy customized for consumer finance.

AI for auto finance

Healthcare RCM - built for you

Ease patient payments and increase revenue.

Raise payment rates and patient satisfaction without increasing costs. Ensure an empathetic and informed omnichannel experience for patients by analyzing conversations and proactively designing solutions.

AI for healthcare RCM

Easy integrations

Prodigal syncs with stuff you already use.

Sometimes, software integrations can be clunky or complicated. But, we’ve solved for that too. Our custom APIs were developed with your current software setup in mind. Thus, helping to ensure simple, seamless, and successful product syncs with platforms and tools you already use.

Safety and security

Expert security and data protection.

You can rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance and are PCI DSS certified. We maintain up-to-date processes and controls with regular audits by internal and external parties.

Since using Prodigal, I get the transparency across my business that gives me peace of mind.”

Anna Donnelly

Vice President

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Prodigal has been an important partner in our data-driven evolution. The information its platform provides, we've gained valuable insights that we can leverage to both improve our operations and provide meaningful insights to our clients.

Mark Boich

Director of Strategic Operations,

Harris & Harris

The same team I had before Prodigal ProNotes now handles 20% more calls. This result alone more than pays for the solution.

Pran Navanandan

Founder,

Halsted Financial

Working with Prodigal has been an exceptional experience from start to finish. The installation and rollout of their platform were remarkably smooth, demonstrating their commitment to simplicity and efficiency.

Michelle Correal

Director,

TimePayment

With Prodigal, we've seen a jump in payments and up to a 25% increase in other critical agent effectiveness areas, like compliance scores, rebuttals, and objections.

Paul Allen

Chief Operating Officer,

FFAM360

Prodigal made our Annuity One platform that much more powerful. Prodigal innovates with us and their technology is so accurate that we can customize it to fit our needs.

Tim McCarthy

CEO,

Annuity Health

With Prodigal, we’re confident that we’re catching 100% of all issues and we no longer have to search for a needle in a haystack since we can zoom in on problematic calls or issues immediately.

Shaun Ertischek

Chief Compliance Officer and General Counsel,

Cascade

We have been using Prodigal's intent-to-pay score on our inventory and it has improved our liquidation rates and reduce the amount of time that it takes to collect.

Don Strobel

Chief Operating and Strategy Officer,

RevCycle

Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.

Chris Schumacher

CEO,

Optio Solutions

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