Infinite interactions, higher liquidation, programmatically compliant

Scale omnichannel collections with ProAgent

A natural language AI agent purpose-built for consumer finance, delivering unwavering quality and compliant interactions 24/7.

Increase payments

One agent trained on half a billion consumer finance interactions

Omnichannel approach

Deep contextual intelligence

Flexible capacity

Adaptive intelligence

Seamless systems integration

Compliance first

Issue resolution

One agent trained on half a billion customer interactions

Omnichannel approach

Analyzes account history, payment patterns, and engagement data to automatically execute optimal targeted outreach across channels

Deep contextual intelligence

Completely understands consumer behavior across channels and preferences to enable seamless interactions and accurate context transfer across channels and agent handoffs

Flexible capacity

Operates 24/7 with infinite capacity, delivering consistent quality and handling any interaction volume

Adaptive intelligence

Detects customer sentiment and intent in real-time, adapts approach automatically

Seamless systems integration

Captures and syncs every call detail to CRM and LMS in real-time, with complete accuracy across every interaction.

Compliance first

Ensures every interaction adheres to regulatory standards with programmatic enforcement, eliminating errors and minimising compliance risks.

Issue resolution

Precisely detects payment intent and hardship signals, automating resolutions while routing complex cases to human agents.

Use cases

Here's how our agentic system with built-in compliance and intelligent automation transforms your collections operations

Scale revenue, not headcount

Handle unlimited call volume 24/7 at a fraction of cost, turning more calls into payments without adding headcount.

Expand your self serve options

Give customers the flexibility to make payments, change payment dates, and get answers anytime through natural language.

Personalize every interaction

Turn each interaction into payments by engaging customers through their preferred channels with perfectly-timed, context-aware outreach.

Optimize agent operations

Fully automate routine interactions and enable your best agents to focus on high-value conversations while reducing operational costs.

After-hours support

Never miss a payment. Always have an agent present to attend inbound calls and instantly resolve customers' queries

Offer a seamless customer experience

Deliver consistent service across all channels. Ensure every interaction is noted, eliminating repetitive questions and frustrating handoffs

Reinventing consumer finance through GenAI

We provide intelligence to ensure all your channels work in harmony, boosting recovery rates.

The collections-native AI Agent

Expertise meets AI

Prodigal is built by a world-class team with deep expertise in finance and technology. Our AI engine, trained on the largest specialised dataset in consumer finance, powers all our products. It delivers smarter insights, better decisions, and maximizes payments.

Vertical focus

We specialise in consumer finance, building products tailored exclusively for the industry. Our deep understanding and vertical focus ensure that every solution we create is purpose-built to address the intricate challenges of this space.

Compliance first

We embed compliance at our core, programmatically encoding each customer's regulatory requirements into guardrails that govern all operations. Our software strictly operates within these established parameters.

Personalization at scale

Personalization is one of our central tenets.  Prodigal’s GenAI tools adapt to each client’s needs, crafting tailored strategies that enhance customer interactions and transform every touchpoint into a personalized experience.

We’re a partner you can rely on

We are fully invested in your success. From setup to optimisation and beyond, our team provides the support and insights you need to make the most of Prodigal. Every customer is assigned a dedicated CSM to ensure personalised support at every step.

Collect more, now.

See the ProAgent in action

Discover how the ProAgent can transform your collections strategy.

Schedule a quick discovery call and see why nearly 100 businesses trust us to deliver results.

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