Scale omnichannel collections with proAgent
An AI agent that truly understands your company, products, consumers and compliance
Powered by the Prodigal Intelligence Engine
proAgent taps into the Prodigal Intelligence Engine to understand every customer's complete story
PIE connects to all your systems and standardizes data, giving proAgent comprehensive insight into each customer's history, preferences, and payment patterns to drive better outcomes
Built for collections and consumer finance
One agent trained on half a billion customer interactions
Secure omnichannel payment processing
Securely accepts payments through any channel—voice, text, or email. And also works with your existing payment portal or IVR system
Handles all payment scenarios
Payments in full, partial payments, payment plans, and personalized settlement offers - adapting to each customer's financial situation.
Balancing customer experience with effectiveness
Knows when to show understanding during hardship and when to be direct about payment obligations to maximize recovery.
Instant cross-system intelligence
Simultaneously searches your CRM, LMS, policy documentation, and product-specific guidelines and other systems to immediately provide the right answers without putting customers on hold.
Seamless systems integration
Captures and syncs every call detail to CRM and LMS in real-time, with complete accuracy across every interaction.
Personalized omnichannel interactions at scale
Delivers personalized interactions across all channels by leveraging complete customer context
Use cases
Real-world scenarios where ProAgent directly solves critical challenges for collections and consumer finance teams.
Managing inbound calls afterhours
Getting consumers to call is costly - proAgent ensures you’re always ready to convert every payment opportunity, anytime.
Managing overflow calls during business hours
Increasing account volumes call for strategies that trigger more calls - proAgent effortlessly manages resulting call spikes, unlocking quicker outreach and revenue capture.
IVR replacement and consumer experience enhancement
Instead of rigid keypad prompts and rules based calling trees that frustrate consumers, proAgent instantly engages callers with natural conversations.
Outbound call automation
Rising operational costs squeeze margins on low-balance accounts - proAgent handles outbound calls affordably, preserving human-like interactions.
Reinventing consumer finance through GenAI
We provide intelligence to ensure all your channels work in harmony, boosting recovery rates.
The collections-native AI Agent
See proAgent in action
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