We’ve been waiting for October for a long time.

Not just because we’re getting into pumpkin spice season, but because we've been waiting to announce that Prodigal ProNotes is compatible with Finvi’s Artiva HCx® solution.

Hurray!

Now you can experience the benefits of ProNotes right inside Finvi’s Artiva HCx for Webstation.

What is ProNotes? 

We’re so glad you asked.

ProNotes delivers comprehensive, clear, and consistent automated interaction notes from conversations in English and Spanish for consumer finance teams.

Instead of trying to take notes while also assisting a customer or patient, agents can focus on listening and problem solving. And instead of a distracted representative, consumers get the experience they need.

That’s the kind of attention that can rocket rates of one-call resolution and boost customer experience scores.

‍How it works‍

Prodigal’s custom AI Intent Engine is trained on over 300 million consumer finance interactions specifically related to healthcare RCM, borrowing, and lending.

That means ProNotes understands context and sentiment, producing not just a basic transcription or error-riddled ChatGPT rendering of the conversation, but a true and complete record of the interaction.

Agents are relieved of multitasking and dull after-call work, and have an easy reference point if the customer or patient calls again.

And consumers know they have your undivided attention.

Now that's solid business sense, built right into a platform you're already using.

Next steps

Ready to learn more about ProNotes? Come right this way.

Using Finvi’s Artiva RM? Integrations are on the way. If you’re a Prodigal customer, let your CSM know you’re interested.

Know you have Finvi but don’t know which version you’re using? Your Prodigal CSM can help you out with that, too.

Not a Prodigal customer? Let’s talk about how we can help you.

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