We’re so excited to announce that we’re partnering with Intelligent Contacts, a leader in inbound/outbound omnichannel contact center solutions.
Our goal? To take over the world.
No, wait, that’s Bond villains.
Prodigal and Intelligent Contact’s goal is to deliver solutions that help your team improve customer experience and increase revenue.
For more than ten years, Intelligent Contacts has specialized in offering cutting-edge cloud-based communication and payment solutions for healthcare and finance.
Their Intelligent cloud contact center software provides enterprise-level inbound and outbound call center functionality that includes skills-based call routing, payment IVRs, a TCPA-compliant auto dialer with predictive and power dialing modes, as well as call recording and voice analytics.
Intelligent Portal is an online payment portal that allows consumers to see and manage their bills or delinquent unpaid balances, select or create their own payment plan, or virtually negotiate a final payment to settle their account.
And you’re on our site, so maybe you know us already, but if you don’t, hi! Here’s what we do:
We use our proprietary AI Intent Engine to uncover up-to-date insights you can’t get from a third party, driving customer strategies that increase revenue and identifying opportunities to improve agent effectiveness and reduce loss.
Our AI has been trained on over 300 million consumer finance conversations. Unlike other solutions, we’ve chosen to focus on financial conversations like the ones you have every day with your customers.
That means we can deliver human-level - and beyond - understanding of your interactions with your customers.
Whether you use ProInsight to take the data from your QA and compliance audits and transform it into game-changing business strategies, ProAssist to deliver real-time agent assistance, ProNotes to create comprehensive automated notes, or all three, you’re getting the benefits of that custom-built AI.
Using Intelligent Contacts and Prodigal together, your team can streamline workflows across their accounts receivables and lending operations, from contact center setup and management through payment arrangements and QA and compliance workflows, all the way into concrete, actionable insights to accelerate growth.
These solutions deliver benefits to every member of the financial process: borrowers, agents, managers, and businesses as a whole.
"Our partnership with Prodigal has already delivered tangible benefits to our clients and marks a significant advancement for the entire industry," said Jeff Mains, CEO of Intelligent Contacts. "This is one of those unique collaborations where both companies' technologies are enhanced. Every consumer interaction processed through our platform refines the behavior and intent models, making them increasingly accurate."
“Our AI enhances operations and increases revenue by turning unstructured interactions into quantified insights about consumers’ financial health. It is the perfect complement for Intelligent Contacts’ drive to provide a seamless experience to underpin workflows,” said Shantanu Gangal, CEO and Founder of Prodigal.
“We’re continually identifying emerging technology that can not only make us profitable and more competitive in the marketplace, but also improve the quality of the financial services we provide,” said Ryan Matrisch, Director of Business Development for Pro Com Services.
“Intelligent Contacts’ contact center platform works hand-in-hand with Prodigal’s AI-powered solutions to help us continue to deliver the level of service our clients have come to expect.”
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