Yesterday we offered you a gift to help spot customers ripe for upsell or cross-sell opportunities.

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Today we have gift #5, which offers you AI-powered solutions to a huge, risky headache.

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The wish list: I wish there were a reliable, easy way to identify and capture customer complaints.

The gift: Customer complaint management

What it does: Automatically identifies complaints, and captures and categorizes them.

Why you’ll love it: Transform customer experience by shifting the focus to complaints resolution and prevention.

How to use it:

• Capture all complaints to prevent lawsuits, fines, penalties, and negative press.
• Resolve all complaints to boost NPS and retain customers.
• Relieve your representatives of manual complaints management and train them to focus on resolving the concern.
• Post-capture, analyze the structured data to ID root causes and prevent future complaints.

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This is a problem lenders and servicers have been struggling with for decades. Ready to add it to your gift pile?

Join us as we unwrap them all: