Everyone at ACA Annual was worried about how to keep going when staffing levels remain low. We've got some tips.

A panel of collections and repayment leaders put on their spacesuits and looked at the future of collections. Here's what they see.

Test your knowledge of merchant category code 7322 and Visa's rules for collections agencies with our new quiz: MCC 7322 or stormtrooper?

Topics attendees at the Great Lakes Credit and Collection Conference talked about included the FTC Safeguards Rule, operations improvements, and agent hiring and retention.

Everyone at the Collections and Recovery Solutions 2023 conference was talking about cutting costs, improving customer experience, and the FTC Safeguards rule.

How do companies like Unifin and Optio Solutions keep top collections agents? Smart hiring, a commitment to training, comprehensive benefits, and employee-first technology.

5 trends to watch in 2023 for the consumer finance debt collections industry including hiring and retention, compliance, and technology needs.

Prodigal and TCN are partnering to dramatically improve consumer finance contact center efficiency and results.

Collections teams at ACA Ignite 2023 were talking about agent hiring and retention, updating technology ahead of coming delinquencies, and the CFPB and compliance.

What advice are borrowers getting about debt and collections from TikTok videos?

We asked sales and collections leaders what we learned from tax season 2022 and how to get ahead in 2023 - here’s what they recommended.

Millennials have unprecedented levels of debt, but how can you collect?

What was everyone buzzing about at the RMAi conference? Accounts receivables and collections teams wanted to talk compliance, defaults, and hiring and retention.

Prodigal and Telrock Systems have partnered to deliver real-time intelligence and solutions to lenders, creditors, and their agencies.

Preparing for tax season today requires collectors, debt buyers, and creditors to evaluate the past — and take a leap toward the future.

Collections Intelligence brings information and processes together to improve collections experiences for all.

While challenges abound in the contact center, effectiveness stands out. Agent performance can be the make or break ingredient.

Reg F has deeply impacted consumer finance teams. Here, we take a look at a key phrase that's garnered a lot of attention: Clear and Conspicuous Disclosure.

Prodigal's Newest Partner: ARM Leader Harris & Harris. Ready to take customer communication to the next level.

AB 1020 is the latest bill that's going to significantly change the way agencies work. We've got all the details on what this means for you.

Prodigal's engineering team talks about the foundation of our top-performing redaction model to keep customer information safe.

The most critical time to prepare for a delinquency surge is before it happens. Follow these 3 steps to keep your agency from crashing during these events.

Navigating Reg F requires knowing the rules and finding the right tools to meet them. Best-in-class AI-powered software can help.

We analyzed 10M+ relevant agent interactions to learn more about empathy. In this blog post we share the actual results of an empathetic approach.