Next-generation loan servicing technology is here to revolutionize the way businesses handle the loan repayment process. The solution? Artificial intelligence. AI is quickly transforming the way lenders and customers interact with better communication, improved customer service, and increased accuracy in their interactions.

Automating parts of the customer service process with AI can benefit both lenders and borrowers, including reducing metrics such as silent time and post-call wrap time, mitigating compliance risks, streamlining manual QA workflows, and improving the customer experience. In order to see these benefits and realize true next-gen loan servicing, you need solutions built specifically for consumer finance interactions.

Many AI tools are essentially Chat GPT repackaged and promised to borrowing and lending teams but also to flooring manufacturers, insurance sales, and anyone else the company thinks they can sell to.

But consumer finance is a highly regulated industry with high customer expectations, and you want AI tools that are designed for that. Prodigal is an AI-driven platform that uses machine learning and natural language processing to support the lender-customer relationship. Our next-generation AI Intent Engine has been trained on over 250 million consumer finance interactions, making your business our business.

With Prodigal, you can:

Reduce time-consuming administrative tasks: Prodigal leverages real-time and post-call learnings to coach agents through every call and then instantly analyzes and summarizes the conversation, reducing the need for manual after-call work and streamlining loan servicing processes.

Improve customer satisfaction: Our AI Intent Engine uses algorithms designed to help you identify customer needs and enhance the lending experience, increasing customer satisfaction and loyalty.

Reduce costs: By automating your lending workflows, you can reduce costs associated with manual processes and agent errors, saving time and money.

Ensure compliance: Our solutions help you stay compliant with the latest regulations and guidelines, reducing the risk of regulatory fines and penalties.

Don't let old-fashioned loan servicing processes slow you down. Look for a best-in-class software solution to individually coach agents through interactions, reduce manual tasks, and support compliance and QA. A complete solution, with AI-powered expertise in loan servicing as well as detailed analytics and insights, can bring your team into the 21st century.

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