Yesterday we unwrapped a powerful gift - intelligence that revolutionizes your outreach strategy.

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Another way to improve your business is by keeping an objective eye on how your customers are feeling. Welcome to gift #9.

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The wish list: I wish I knew exactly how my customers were feeling about their accounts right now.

The gift: Customer sentiment analysis

What it does:  Measures customer sentiment from the latest interactions.

Why you’ll love it: Know how your customers are feeling about your business right now so you can deliver the right experience.

How to use it:

• Make sure tough conversations go right by assigning an empathetic representative skilled at de-escalation to accounts with low satisfaction scores.
• Let newer representatives learn on the job without risk by assigning them to simple accounts with high satisfaction.
• Use with our intent-to-churn intelligence to strategize to keep precarious accounts.

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A FICO score can't tell you how your customers are feeling right now...but intelligence pulled from your customer conversations can.

Check out all the gifts at this webinar:

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