Healthcare RCM

Move empathy to the top.

Prodigal’s AI-powered operational and strategic intelligence, built exclusively for financial conversations, help create a more effective and efficient team that achieves higher payment rates without sacrificing patient satisfaction.

Customer success

Exceed patient expectations.

Patients expect smooth financial processes. If they are dissatisfied, they’ll leave negative reviews or switch providers. Making sure financial representatives are both empathetic and efficient on every call is vital to patient satisfaction - and positive revenue results.

Productivity

Accommodate lean teams.

Labor shortages are happening everywhere, but they’ve hit healthcare hard - including patient customer service agents. You need smart ways to work with a reduced staff and support their effectiveness.

Efficiency

Avoid economic pressures.

Healthcare faces reduced revenue and shrinking margins. Coupled with an increased risk of delinquencies and defaults that require human intervention, that puts revenue cycle management at risk. Using AI to drive productivity in new ways keeps you competitive.

Testimonial

Using Prodigal, we've seen a jump in payments, and up to a 25% increase in other critical agent effectiveness areas, like compliance scores, rebuttals, and objections. Our customers are the heart of our operations. Prodigal lets us keep that commitment by helping our agents be more empathetic and in the moment, while driving win-win results.