How to maximize profitability while maintaining strong relationships with your network of collections agencies.

Wrap time - the silent productivity killer. Four experts share why it's so hard to solve and best practices to improve.

Increasing agent effectiveness by 25%? FFAM360 achieved that - and more - with AI.

How a leading agency streamlined their QA team and boosted compliance while reducing headcount.

FCS chose Prodigal ProInsight to analyze 100% of their calls for QA and compliance, deliver client reports 35% quicker, and complete call reviews 5X faster.

Here's how to put your learnings from RMAI about coming delinquencies, thin margins, and AI in collections into practice.

At RMAI 2024, everyone was buzzing about: charge-offs, profits, and AI.

What's going to happen in the collections industry in 2024? We looked at what the experts are saying.

What did Scott Hamilton's monthly roundtable for collections and consumer finance leaders have to say about account prioritization?

This invite-only conference featured many top third-party agencies and law firms. What were they talking about?

Your key to success in tax season 2024 is going to be acting fast and early - here's why.

ChatGPT delivers both risks and benefits for collections teams. Let's talk about how consumers and your team can get the best use out of it.

The CFPB's proposed rule about removing medical debt from credit reports could have far-reaching implications. Let's recap a panel discussion.

Voice and digital channels are often used separately to communicate with borrowers. But what if they could talk to each other, too?

When the federal student loan forbearance ends, collections teams are going to face new challenges helping borrowers. Generative AI can help.

Conversation at the RMAI Executive Summit centered around regulations, talent, and cybersecurity and compliance. Catch up here.

Everyone at ACA Annual was worried about how to keep going when staffing levels remain low. We've got some tips.

A panel of collections and repayment leaders put on their spacesuits and looked at the future of collections. Here's what they see.

Test your knowledge of merchant category code 7322 and Visa's rules for collections agencies with our new quiz: MCC 7322 or stormtrooper?

Topics attendees at the Great Lakes Credit and Collection Conference talked about included the FTC Safeguards Rule, operations improvements, and agent hiring and retention.

Everyone at the Collections and Recovery Solutions 2023 conference was talking about cutting costs, improving customer experience, and the FTC Safeguards rule.

How do companies like Unifin and Optio Solutions keep top collections agents? Smart hiring, a commitment to training, comprehensive benefits, and employee-first technology.

5 trends to watch in 2023 for the consumer finance debt collections industry including hiring and retention, compliance, and technology needs.

Prodigal and TCN are partnering to dramatically improve consumer finance contact center efficiency and results.